Due to the high volume of orders, there may be additional delays in processing your order. You will be notified by phone or email when your order is ready for pick-up. For customer service please contact our online sales team by phoning 204-669-5590
When will my order be ready for pickup? Your order will be ready within 24 hours of placing your order. You will be phoned or emailed once your order is ready. What if the product isn't in stock? Items listed as 'available for special order' require 7-10 days for shipping and assembly. How long will you hold my order? Unless special arrangements are made, we ask that you pick up your order within 10 days of purchase. What happens if I don't pick up my order on time? If you order is not picked up in 10 days, we'll return your item to our inventory with a 10% restocking fee.
Where do I go to pick up my order? Call 204-669-5590 when you arrive to pick-up your order and we'll run it out to your vehicle. If it's a bicycle, we'll help you with basic adjustments to ensure a safe and comfortable fit. When will my credit card be charged? Your credit card will be charged at the time of purchase. Can I return pick up items at the store? Yes. The process is like returning items purchased in-store. Just ask a staff member and they will walk you through the process.